We have compiled our most frequently asked questions and their answers below for easy reference. Keep reading to find out more about our services, our locations, and other important information. If you have a question that is not answered here, please feel free to call our clinic at (318) 746-1199, and our staff will be happy to provide you with more information.
How do I get started?
Getting started is easy! Give our Intake Coordinator a call at (318) 746-1199. Refer to our how to get started page for more information about this process.
Is there a waiting list?
No! We can usually get your child in for an appointment within two weeks! Sometimes, even within the same week!
How long will I have to wait for an appointment?
Our goal is to have patients scheduled within two weeks of receiving a referral!
What are your hours?
We are open 8 a.m. – 6 p.m. Monday through Thursday.
What insurances do you accept?
We are in network with most commercial and many government insurance plans. Please give us a call to confirm we are in network.
How often will my child need therapy?
This will be determined by your child’s evaluation. We make this easy by scheduling appointments for the same time and day weekly. Make sure to talk to the scheduling coordinator about your scheduling needs!
What if my schedule doesn’t allow me to commit to the same appointment time weekly?
We offer a flexible schedule for families that would benefit from a more fluid schedule. When you are added to this schedule, one of our scheduling coordinators will call you weekly to offer you available appointment spots.
Will I be involved in my child’s therapy?
Yes! One of our core values is teamwork, which involves the family! PTP strongly believes in parent/family involvement to help your child succeed. Therapists will keep parents informed about progress as well as provide ways you can help your child at home and in the community.
How long do therapy sessions last?
Typically, speech therapy sessions are 30 minutes each. Occupational therapy and physical therapy sessions are typically one hour each.
What is a deductible, copay, and coinsurance?
Deductible: a specified amount of money that the family must pay before an insurance company will pay a claim.
Copay: a set amount to be paid by the family per date of service regardless of the deductible amount or if the deductible is met.
Coinsurance: a percentage to be paid by the family per date of service once the deductible amount is satisfied.
How much does therapy cost?
This will depend on your insurance coverage. We strongly suggest that you reach out to your insurance company to understand your benefits. During the intake process, we will discuss benefits and estimate the cost for therapy. We have private pay options available as well as alternative funding sources.
What if my insurance plan does not cover therapy?
We encourage you to contact your provider for your plan details. We have private pay options and alternative funding sources available to our families as well.
